Proactive Complaints Management

Proactive Complaints Management (PCM) provides assistance to businesses, government departments and agencies in the management of complaints.

Our experienced facilitators and trainers assist your organisation to respond well to customer complaints and how to avoid potentially costly and protracted negotiations. In other areas, we help prevent disputes/complaints from escalating and poisoning your customer relationship and also assist with policy writing and documentation.

Location Brandon Park VIC

Brands

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Complaints Management

Assisting organisation to be compliant with ISO 2006-10002 guidlines; Providing…

Complaints Management

Supplied by Proactive Complaints Management

  • Assisting organisation to be compliant with ISO 2006-10002 guidlines;
  • Providing National Training in Australia for senior executives in Aged Care on - "How to make the most of complaints";
  • Staff training on how to be resiliant when managing hostile complainants;
  • Understanding how to use a Root Cause Analysis in complaints handling for Continuous Quality Improvement;
  • Mediation services;
  • Conflict coaching;
  • Bullying and Harassment Training;
  • Investigation Services;

Markets

Regions we are wishing to develop export opportunities within:

  • Asia (Southern)
    • India
  • Japan and the Koreas
    • Japan
  • United Kingdom & Channel Islands
    • United Kingdom

Contact

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Steve Aivaliotis
Director / Mediator

Most Australian businesses are currently operating - it is 10:11am on Friday in Victoria.