Proactive Complaints Management (PCM) provides assistance to businesses, government departments and agencies in the management of complaints.
Our experienced facilitators and trainers assist your organisation to respond well to customer complaints and how to avoid potentially costly and protracted negotiations. In other areas, we help prevent disputes/complaints from escalating and poisoning your customer relationship and also assist with policy writing and documentation.
Assisting organisation to be compliant with ISO 2006-10002 guidlines; Providing…
Supplied by Proactive Complaints Management
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